As with the other lower-priced products in the robot vacuum category, we definitely started out very skeptical about this segment of the category. The Eufy has the highest ratio of very satisfied customers with 84% of all reviews being 4 or 5-star reviews and only 7% of them being negative, 1-star reviews.
First, the price point I'd consider to be a good price for this product category, it's not a huge budget breaker so we consider it to be affordable. You should still keep in mind that it's a good idea to have a good, what we will call regular vacuum for the thorough cleaning that you will want to do.
The eufy comes with the docking/charging base, the vacuum, a cleaning tool, filter and an IR remote control. Keep in mind that with any IR (infrared) remote you will need line of sight to be able to work with the vacuum. The battery life is rated at only 1.5 hours, the lowest we looked at barely losing to the Ecovacs N79. The vacuum will most likely need to head back for a charge while it's working on your floor if you have a little bit of floor space.
The most consistent praise that we saw from customers is the fact that the eufy is incredibly quiet. The customers that made sure they mentioned this were owners of other brands, usually iRobot and they were incredibly impressed with how quiet it was. This was not a few one-off comments that we heard of, this was a choir of people that have owned product from multiple manufacturers. The vacuum did the job that you would expect for most people, it sucked up dust and pet hair and even picked up some small objects.
The problem that we expected to see with this product we thought would be a short life of a couple of months. That wasn't the case here. The biggest problem, which is actually a pretty big problem is a lack of availability of replacement parts, including the filter and foam cover. This is something that most vacuum manufacturers recommend that you replace with a degree of frequency (depends on company), but if you can't find them, then you can't actually replace them. The other somewhat consistent problem is that several owners have stated that the collision detection is terrible and that it wanders around like a drunk when it bumps into something as it tries to find its way. There's a few people that did indicate that their vacuum died in a short amount of time, but honestly, you're likely to have that with any tech product. We definitely did not see that happening as often as the even less expensive iLife 4S.
While we are very concerned with the fact that replacement parts seem to be difficult to come by, we do say that the Eufy is not a bad product to augment what we will call a full cleaning of your house. If you have frequent drop-ins at home and you always want to look tidy, go for it. We would recommend that, if you can, you buy a replacement filter or two when you buy the vacuum, just in case.
- Bottom Line
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